Mumbai Dabbawala is a person in Indian city of Mumbai whose job is to carry and deliver freshly made food from home in lunch boxes to office workers. It was awarded the six sigma rating by Forbes magazine. There are certain things that are significant about this organization.
-For over 125 years there has never been a case of delayed service for this company.
-No use of technology
-One mistake in 8 million deliveries
-Use of bikes and transportation to deliver
They are able to do have such great achievements because they use a simple structure for their illiterate workers. Everything is done in a systematic way which utilizes the expertise of its workers. This organization is a true example of a IMT Business!